OUR PRODUCTS ARE GUARANTEED SO LET’S KEEP THINGS SIMPLE
We hope that you love your purchase but if you are unhappy then just let us know.
We are obliged to provide the information included below but let’s keep things simple.
In the unlikely event that you have a problem please email us at info@ladylayla.co.uk telling us what that problem is.
We will do everything possible to sort it out for you.
It’s as easy as that.
Now, if you still want to read the official notice then here it is –
If you wish to return your order you can do so with our satisfaction guarantee.
Unwanted Goods
We will offer a full refund or exchange – no questions asked.
Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.
Faulty or Incorrect Goods
We offer a replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Send all the parts back to us. Just follow the How to Return an Item process below.
Exclusions
Due to the intimate nature of some products and for hygiene purposes we cannot accept returns on any items if they have been used or worn.
Cancellations
You have the right to cancel your order for a full refund. We work on a next working day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
Refunds
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, require us to say that your money will be returned within 30 days of cancellation. We aim to refund you within 7 days.
Unfortunately, a refund cannot be issued until we receive the goods in question.
How To Return An Item
Pack your item either in the envelope or box you received it in, or some other secure packaging. Ensure you enclose your name, address and order number (without this information we may not be able to identify your return) Don’t forget to ask for your FREE proof of postage at the Post Office. This returns policy does not affect your statutory rights
